- New User--Guide
- ineSun.com Overview
- I Want To Order Some Products
- How To Make An Order From ineSun?
- Payment Methods
- Do you have a guarantee or warranty?
- Viewing Prices In Different Currencies
- Does ineSun Has MOQ?
- Can You Ship To "MY COUNTRY"?
- Some Tips Customer Need To Pay Attention To
- Is It Safe To Shop At ineSun.com?
- After Payment, How Can I Check The Status Of My Order?
- How To Pay
- Methods of Payment
- My Country Isn't Available In Paypal!
- How Does Paypal Work, Generally Speaking?
- Cash On Delivery?
- May I know ineSun's paypal account?
- Can I Pay By Western Union?
- I Choose Western Union But I Want To Pay Via Paypal Now
- Do I Have To Pay VAT / Sales Tax?
- Viewing Prices In Different Kinds of Currencies
- Dropshipper Need To Pay Attention To!
- Western Union/Bank Transfer fee
- I Want To Contact PayPal Customer Service But Can't Find A Phone Number For Them? Please Help!
- VAT & Sales Tax Infos
- For Dropshippers
- Can I Get Extra Discount
- How To Drop-ship With IneSun.com
- Product Help
- Shipping & Delivery
- Taxes, Customs & Duties
- Checking Your Order
- After Sales
- Coupon Use Terms
- How can I check order status?
- Can I Trust ineSun?
- Various Payment Methods
- If I Order Products From ineSun, The Way to Ship Them To Me?
- What Is The MOQ Of ineSun?
- Can You Ship To My Country?
- What If I Am Making A Large / Bulk Order?
- Is There A Catalog or Pricelist Available?
- I Want To Cancell An Order Placed Wrongly
- IneSun Policies & Terms
- About ineSun Ltd.
Example: Payment, Shipping, Policy...
How Can I Return A Faulty Item?
Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.
If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our Return Policy.
Please email our Customer Service Department at: email@example.com, we will offer you a return authorization (RA) number(e.g. RETURN10208) and our return address, along with additional important instructions.
Generally we advise you to return faulty goods by sending them via the Post Office Ordinary Mail rather than using Express like DHL, UPS, and TNT. Normally it will take 2 weeks to return goods to us by Ordinary Mail.
If you did not buy your product directly from ineSun.com, you will need to contact the vendor who sold it to you.
TIP: Please do not send faulty goods back without discussing with us. It is very hard for us to handle a package without any necessary order information. We will also give you some instructions for returning goods from your country to China.